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Customer management comes with features like Customer Self Service portal to look for the solution or answer for their query, ticket tracking.....
Customer management comes with features like Customer Self Service portal to look for the solution or answer for their query, ticket tracking to remain updated on the status of the ticket raised, get host of information from the knowledge base, and many more …
A customer database is an organised collection of information about customers. It usually has data gathered through direct interactions or .....................
Customer self-service is quickly becoming the preferred method for customer service. That's because self-service options provide customers with faster solutions that they can
Ticket submission is a customer portal feature that enables customers to get in touch with a company’s support team; if they weren’t.............
It allows to create multiple departments. It can be linked in the Employee and Tickets and all other......
Instant Messaging (IM) conversations let your agents discuss topics within your Help Desk, Instant Messaging is great for agents to have........
Each employee will get a separate page for a timeline in their panel. They can post text, images, and videos through the ‘Posting’ option and they....
Ticket ratings are a great indicator of whether you’re doing something right or need............
Time tracking enables you to track time spent on each ticket by your agents. Track the complete......
Get the right team member into a conversation by adding them to a ticket and add colleagues or .......
Ticket management can be based on service-level agreement with the internal policy of the.............
The Bank has the autonomy to design and manage any web form to acquire inputs from their Web Channel for creating tickets. The respective ..........
The Bank can choose and design any kind of field as per the requirement. The fields can be added ....
Entire rule assignment can be configured by the customer on their own. Dynamic Rule Engine........
OrangeDESK offers a GUI dashboard to monitor and check all the ongoing or completed activities....
The tickets carry a rich text editor, which enables the sender to add any desired elements such as tables, videos, images, etc, and make required........
OrangeDESK provides Calendar for most of the activities, to have a proper record and planning......
Quick Notes allows the customer to note down the important aspects related to particular issues,.......
The email to the ticket first checks the incoming emails of the admin, and if the admin gets any.....
a. Enable and Disable most of the functions of this Module at the front end itself b. Manage the ticket assigning rules at the ...........
