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The ticket management Module is the backbone of the entire OrangeDESK which will help you create an ecosystem to manage your internal and external issues and tasks effectively.
The ticket management Module is the backbone of the entire OrangeDESK which will help you create an ecosystem to manage your internal and external issues and tasks effectively. It has a host of features like Automated workflow, Email Templates, E-Mail Ticketing, Categorising the tickets based on the kind and urgency, Time tracking, and many more ….
All | On-hold | Assigned | My assigned | Over due .............
Complaints | Feedback | Account opening | Loan Application | Careers | Any other can be designed and linked with the Website of the Organisation.....
In OrangeDESK, multiple categories and respective subcategories can be formed based.......
The OrangeDESK provides a manual as well as automated workflow option considering the.......
Since all the functionalities are managed at the front end and the software is user friendly.........
Define Email templates for alerts, announcements, ticket acknowledgments, and more..............
The Canned Response feature of OrnageDESK allows users to create and save pre-written........
Ticket ratings are a great indicator of whether you’re doing something right or need............
Time tracking enables you to track time spent on each ticket by your agents. Track the complete......
Get the right team member into a conversation by adding them to a ticket and add colleagues or .......
Ticket management can be based on service-level agreement with the internal policy of the.............
The Bank has the autonomy to design and manage any web form to acquire inputs from their Web Channel for creating tickets. The respective ..........
The Bank can choose and design any kind of field as per the requirement. The fields can be added ....
Entire rule assignment can be configured by the customer on their own. Dynamic Rule Engine........
OrangeDESK offers a GUI dashboard to monitor and check all the ongoing or completed activities....
The tickets carry a rich text editor, which enables the sender to add any desired elements such as tables, videos, images, etc, and make required........
OrangeDESK provides Calendar for most of the activities, to have a proper record and planning......
Quick Notes allows the customer to note down the important aspects related to particular issues,.......
The email to the ticket first checks the incoming emails of the admin, and if the admin gets any.....
a. Enable and Disable most of the functions of this Module at the front end itself b. Manage the ticket assigning rules at the ...........
